AI masters Singlish in key breakthrough to serve healthcare and patients’ needs

Health Minister Ong Ye Kung encouraged the healthcare sector to adopt AI strategically at a health tech showcase held at the Shaw Foundation Alumni House on 13 Nov 2024.

The AI project, Intelligent Telephone Triage in Pre-Hospital Emergency Care, was presented by Asst Prof Feng Mengling at the event.

This AI model transcribes public calls to emergency responders and automatically populates a form that call-takers use to efficiently share information with other departments. The system also prompts call-takers by suggesting follow-up questions to ask and recommending actions, such as dispatching an ambulance in critical situations.

Photo credit: The Straits Times